Please follow the directions carefully in the email with subject "TrustSoft Software Order." Make sure you are entering the information as shown EXACTLY in the email. Your user name should be in all capital letters. Please note if you put extra spaces between your first and last names.

If you do not have the email that we have sent, please go to this link to have it resent to your email address:

http://www.trustsoft.com/resendunlockcode.php

If you have followed all of these steps and still cannot unlock TrustSoft AntiSpyware, please send an email to unlock@trustsoft.com with Unlock in the subject and a complete description of your problem.  We will return your email as soon as possible.