We are sorry that you are experiencing problems with your software. We recommend the following steps. 1. Download and reinstall the software from http://www.trustsoft.com. 2. Reboot your computer. 3. Rerun the software. 4. If you are still having the same problem. Please contact us at http://support.trustsoft.com/knowledgebase/contact.php. Include the exact error message you received and provide a detail explanation of how you were using the software when you received the error. 5. Also include in the message the following information: 1. Version of Windows you are running 2. Version of TrustSoft AntiSpyware you are running - find the Application Version and Signature Version in the Update Section